1. Service Cancellation

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If you need to cancel or reschedule a booked service, please notify us at least 48 hours in advance. Cancellations made within 24 hours of the scheduled time may be subject to a cancellation fee.

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2. Deposits

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Deposits are non-refundable unless the cancellation is due to a delay or fault on our end.

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3. Product Returns (Hot Tubs/Solar Equipment)

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Installed products are not eligible for return unless defective or damaged upon delivery. Uninstalled items may be returned within 7 days in original condition and packaging, subject to a 10% restocking fee.

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4. Unsatisfactory Service

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If you are not satisfied with the completed work, please contact us within 7 days. We’ll make every reasonable effort to address and resolve the issue.

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5. Refund Method

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If a refund is approved, it will be issued via the original payment method within 7–10 business days.

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